01
Sales CRM
Lead management, follow-ups, embedded calling, WhatsApp, bulk selection and reporting.
Universal Relationship Management
One workspace for every business relationship.
Avyukta URM connects sales, support, HR, tasking, accounts, ticketing, AI calling and omnichannel communication in a unified operating environment.
Free live demoPaid PoCSandbox72-hour refund terms apply
700+Live clients
91Cities
11Countries
16+Years referenced
Connected ecosystem
Bring operational modules together without fragmenting the customer journey.
The source presents URM as a complete business ecosystem for sales, service, people, finance and communication workflows.
02
HRMS CRM
Employees, attendance-related views, salary, leave, approvals, KRA and workforce reports.
03
Task CRM
Task assignment, schedules, recurring work, deadlines, approvals and progress tracking.
04
Accounts CRM
Services, customer statements, vendor data, landing cost, margins and payments.
05
Ticketing CRM
Complaint queues, departments, urgency, ticket history and tracking reports.
06
AI Dialer
Live calling operations, AI agents, campaign status, localization and performance insight.
07
Omnichannel
WhatsApp, email, SMS, calling, Google, social and other communication paths.
08
Super Admin
Permissions, custom fields, modules, reports, live monitoring and configuration controls.
Commercial model
URM pricing and optional communication add-ons.
The tables below recreate the figures shown in the source. Blank or sales-led items remain marked “Contact Sales”.
Swipe or scroll horizontally to view all columns.
| Model | Max seats / licenses | Rate / seat / month | Rental cost / month | Other CRM options | One-time purchase cost |
|---|---|---|---|---|---|
| AV-CRM-1 | 5 | ₹1,500 | ₹7,500 | Contact Sales | ₹70,000 |
| AV-CRM-2 | 10 | ₹1,200 | ₹12,000 | Contact Sales | ₹120,000 |
| AV-CRM-3 | 15 | ₹1,100 | ₹16,500 | Contact Sales | ₹130,000 |
| AV-CRM-4 | 20 | ₹1,000 | ₹20,000 | Contact Sales | ₹150,000 |
| AV-CRM-5 | 25 | ₹900 | ₹22,500 | Contact Sales | ₹180,000 |
| AV-CRM-6 | 30 | ₹800 | ₹24,000 | Contact Sales | ₹200,000 |
| AV-CRM-7 | 100 | ₹700 | ₹70,000 | Contact Sales | ₹220,000 |
| AV-CRM-8 | Unlimited users | Contact Sales | Contact Sales | Contact Sales | ₹310,000 |
Swipe or scroll horizontally to view all columns.
| Model | Hosted dialer / seat / month | Hosted unlimited SIP or GSM / seat / month | WhatsApp / Meta platform monthly charge | Meta transactional / session | Meta promotional / session | Virtual WA, SMS API, bulk email or OBD / 15 sec |
|---|---|---|---|---|---|---|
| AV-CRM-1 | ₹500 | ₹950 | ₹7,000 | ₹0.16 | ₹0.89 | ₹0.20 |
| AV-CRM-2 | ₹450 | ₹940 | ₹7,000 | ₹0.16 | ₹0.88 | ₹0.18 |
| AV-CRM-3 | ₹400 | ₹930 | ₹7,000 | ₹0.16 | ₹0.88 | ₹0.17 |
| AV-CRM-4 | ₹350 | ₹920 | ₹7,000 | ₹0.15 | ₹0.87 | ₹0.15 |
| AV-CRM-5 | ₹300 | ₹910 | ₹7,000 | ₹0.15 | ₹0.87 | ₹0.14 |
| AV-CRM-6 | ₹300 | ₹900 | ₹7,000 | ₹0.15 | ₹0.86 | ₹0.14 |
| AV-CRM-7 | ₹300 | ₹890 | ₹7,000 | ₹0.15 | ₹0.86 | ₹0.14 |
| AV-CRM-8 | ₹300 | ₹880 | ₹7,000 | ₹0.14 | ₹0.85 | ₹0.13 |
Offers and terms
Commercial conditions presented with the URM package.
These points are summarized from the source without broadening the offer, support or refund language.
Minimum subscription
A minimum subscription of 3 months is shown, with 10 customization man-hours included for commissioning every 5 to 20 seats. Initial payment is described as one month advance plus two months security, refundable or adjustable after two months written notice to payments@dialerindia.com.
Subscription discounts
The source lists 5% for 6 months and 10% for 12 months, with a custom proposal available from the sales point of contact.
Module support
URM is delivered as a single package. Support is provided for the selected module; additional module support is charged using the add-on pricing or ₹700 per hour with a minimum 10-hour recharge of ₹7,000 and one-year validity.
Customization
Customization is listed at ₹700 per man-hour or ₹5,600 per man-day. One man-day is defined in the source as six man-hours of actual development task time.
Hosting choices
Premise-based, self-hosted and BYOX (bring your own “anything”) options are presented as available choices.
Mobile app
The Android-based agent mobile app is listed at ₹300 per agent per month and described as available on Google Play Store.
Chatbot and WhatsApp pack
The source lists a Chat Bot + WhatsApp API Pack with extractor at ₹10,000 per month.
Release basis
Features and modules are offered on an “as-is” basis for the released version. Extra features and bug fixes are described as part of a future release or paid work at ₹5,600 per man-day.
Complete commercial details
URM Offers, Terms and Discounts
The original screenshot has been rebuilt as responsive, selectable and accessible HTML content.
| No. | Offer, term or condition |
|---|---|
| 01 | Minimum subscription is available for 3 months, with an additional 10 customization man-hours included for commissioning every 5 to 20 seats. Initial payment is described as 1 month advance + 2 months security (refundable or adjustable after 2 months' written notice to payments@dialerindia.com). Contact your Sales SPOC for further details at +91 85600 00600 or sales@dialerindia.com. |
| 02 | Subscription discounts on URM: 6 months at 5% and 12 months at 10%. Ask your Sales SPOC to share a custom proposal. |
| 03 | All CRM / URM is delivered or procured as a single package, with options to display only the relevant or required modules. Support is provided for the selected module. Additional module support is charged according to the add-on module pricing or at ₹700 per hour, with a minimum support recharge of 10 hours at ₹7,000 and one-year validity. |
| 04 | All customizations are listed at ₹700 per man-hour or ₹5,600 per man-day. One man-day is counted as six man-hours of actual developer task time per day. |
| 05 | Detailed screenshots: bit.ly/AvyuktaSS. CRM / API integrations include Accounting, Ticketing, HRMS, Lead Management, SMS, WhatsApp, Email, Google and screenshot-based references. |
| 06 | Premise-based, self-hosting and BYOX (Bring Your Own “Anything”) options can be availed by clients. |
| 07 | Android-based Agent Mobile App APK CRM, available on Google Play Store, is listed at ₹300 per agent per month to help reduce office expenses. |
| 08 | Chat Bot + WhatsApp API Pack with unlimited length and frequency, plus extractor, is listed at ₹10,000 per month. Send “Hi” to +91 85600 00600 for further information. |
| 09 | Meta integrations and WABA (Business WhatsApp) are described as available at almost 60% of the lowest competition rates. |
| 11 | All features and modules are supplied on an “as-is” basis according to the released version. Extra features and bug fixes are procured with the next release or on a paid basis at ₹5,600 per man-day. Marketing video: bit.ly/URM_yt. |
Product tour
A connected set of operational workspaces.
Each visual below comes from the supplied platform presentation and opens in a full-screen zoomable viewer.
Unified dashboard
Employee insights and live operational visibility
The dashboard brings productivity, leave activity, working-day status, time targets, logged time, pending work and live department status into one workspace. Department views add location and working-status visibility for day-to-day supervision.
Sales and calling
Agent workspace with embedded dialer
Agents can work from a lead profile, follow an on-screen script, choose call dispositions, schedule callbacks and review call logs without leaving the CRM workspace. The source also indicates that a mobile app is available for agent workflows.
Omnichannel messaging
WhatsApp communication and automation
The WhatsApp module includes masked-number chat, campaign and contact controls, template creation, a flow builder and Meta Cloud API setup. These screens show how conversations and automation can be managed alongside CRM records.
AI Dialer
AI calling operations
AI calling screens cover live monitoring, conversation-agent management, location settings, campaign status and performance reporting. The presentation positions these controls as part of the wider URM workspace.
HRMS CRM
HRMS controls and approval workflows
HRMS tools include permissions, employee management, KRA controls, salary settings, deadlines, holiday management, task history and approval screens. Administrators can use these controls to coordinate workforce processes from one module.
Task CRM
Task assignment and daily schedule intelligence
Task CRM supports structured assignment, expected time, schedules, KRA mapping, documents and recurring tasks. A login-time schedule view can surface pending tasks, leads, tickets, penalties and recurring KRAs for the day.
Sales CRM
Lead management with embedded communication
Sales teams can edit lead data with the dialer and WhatsApp embedded, select leads in bulk, use multichannel actions and generate comprehensive filtered reports. This keeps outreach and record updates in the same working context.
My Stats
Employee self-service and performance views
The My Stats area combines salary calculations, occupancy insights, profile information and leave requests. The screens indicate that employee records can also carry communication and social-channel details where configured.
Omni
Email, Google and multichannel connections
The Omni module connects native Google services, one-to-one email, bulk email, SMS, calling and OBD or Press-1 communication. A CRM search panel provides a central way to reach contacts through the available channels.
Google integrations
Google Forms, Sheets and Calendar
The platform can bring form submissions into CRM views, display Sheet data and surface Calendar schedules. The source frames these as native workflow connections for lead data, recruitment and scheduling.
Ticketing CRM
Ticketing and complaint management
Ticket dashboards track new, solved, in-progress and approval-pending requests. Users can create tickets, assign departments and urgency, review complaint reports and follow ticket histories.
Accounts CRM
Accounts, services and customer statements
The accounts module covers services or scope-of-action records, customer debit and credit statements, landing cost, margins, units and vendor-linked costing. These screens support commercial record keeping within the same platform.
Admin workflows
Administrative approvals and employee actions
Administrators can review tasks awaiting approval, process leave applications and raise cards for mistakes or praise. The source shows these workflows as dedicated operational queues.
Administration
Super Admin configuration center
The Super Admin area exposes more than 50 options and reports across HRMS, accounts, sales, screenshots, live monitoring and miscellaneous configuration. It also includes controls for sources, stages, dispositions, services and social links.
Customization
Flexible custom fields and conditional forms
Custom-field tools let administrators add cards, fields and dropdowns, set read or update permissions, activate or deactivate fields and define conditional sub-fields. The design supports adapting forms to business-specific information structures.
Add-ons and key terms
Extend URM with communication, infrastructure and customization options.
Rates and availability are retained from the source. “On demand” items require confirmation of scope and commercial terms.
Truecaller Verification
₹11,000One-time verification item shown in the source.
Meta Integration
₹8,000 / monthMeta-channel integration pricing.
WhatsApp Server
₹15,000 / monthMonthly WhatsApp server option.
AI Caller
₹7 / minuteUsage-based AI caller rate.
WebRTC
₹200 ($3 / AED 11) / seat / monthWaived for 15 seats, as stated in the PDF.
Mobile App
₹300 / agent / monthiOS is marked as coming soon.
Customization
₹700 / hourIVR, API and reports customization.
Integrations
On demandSMS, WhatsApp, email, Google, CRM and APIs.
Storage
On demandDedicated server, DR, NAS, backup and high-availability server options.
CRM
Included scope variesLead management, ticketing, HRMS, app and Google Sheet references.
WFH / VPN / Intl. SMS
On demandAvailability is stated as on demand.
CNAM Feature on SIP
On demandKeep contact details private while showing the company name, as described by the source.
Compliance First
100% genuine campaigns for opt-in clients only. DND, spam and government-policy adherence is mandatory.
Secure Onboarding
Aadhaar or passport OTP-based eKYC is required for all clients.
Satisfaction Guaranteed
72-hour refund valid until PoC or a maximum of seven days with client NOC, subject to terms and conditions.
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Proposal Approval
Review and confirm the commercial model.
Onboarding
Complete setup and training.
Live Demo / PoC
Experience the platform firsthand.
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Start calling with full support.